Shipping policy
Last updated: June 10, 2026
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Shipping Rates & Delivery Estimates
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping (USA) | 5–8 business days | $4.99 |
| Expedited Shipping (USA) | 2–4 business days | $9.99 |
| Free Standard Shipping (USA) | 5–8 business days | Free on orders over $50 |
| International Shipping | 10–21 business days | Calculated at checkout |
Free Shipping
Free standard shipping on all US orders over $50 — automatically applied at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number by email. Allow up to 24 hours for tracking to update after dispatch.
International Orders
We ship to select international destinations. Orders may be subject to customs duties or import fees imposed by the destination country. These charges are the recipient's responsibility.
Lost or Stolen Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors or your local post office first, then email us at support@nexivahealth.com.
Contact Us
Email: support@nexivahealth.com