Privacy policy
Privacy Policy
Last updated: June 10, 2026
At Nexiva Health ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase from us.
1. Information We Collect
When you visit our site or place an order, we may collect:
- Personal Identification Information: name, email address, phone number, billing and shipping address.
- Payment Information: credit card details processed securely through Shopify Payments. We do not store full card numbers.
- Order Information: products purchased, order history, and transaction details.
- Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools).
2. How We Use Your Information
- To process and fulfill your orders, including sending order confirmations and shipping notifications.
- To communicate with you about your account or customer service inquiries.
- To send promotional emails and offers (only if you have opted in). You may unsubscribe at any time.
- To improve our website, products, and services.
- To comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. We may share data with trusted third parties solely to operate our business: Shopify (e-commerce platform), shipping carriers (USPS, UPS, FedEx), payment processors, and email marketing platforms (only if you opted in).
4. Cookies
We use cookies to enhance your browsing experience, remember preferences, and analyze traffic. You can control cookie settings through your browser.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@nexivahealth.com.
6. Children's Privacy
Our website and products are not directed to individuals under the age of 18.
7. Contact Us
Email: support@nexivahealth.com