Refund policy
Last updated: June 10, 2026
At Nexiva Health, your satisfaction is our priority. We stand behind the quality of our Tanning Gummies and offer a 30-day money-back guarantee.
30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of your delivery date — no questions asked.
Eligibility
- Refund requests must be submitted within 30 days of the delivery date.
- Applies to your first order (one refund per customer).
- The product does not need to be returned.
- Refunds are issued to the original payment method within 5–10 business days.
How to Request a Refund
- Email us at support@nexivahealth.com with your order number and reason for the refund.
- Our team will respond within 1–2 business days to confirm.
- Once approved, the refund will be processed to your original payment method.
Damaged or Incorrect Orders
If you received a damaged or incorrect product, contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund.
Non-Refundable Items
- Refund requests submitted after 30 days of the delivery date.
- Orders refused at delivery.
Contact Us
Email: support@nexivahealth.com — we typically respond within 24 hours on business days.